FAQs
LuxeCrafted Studio FAQ
What types of custom items do you offer?
We specialize in custom clothing and unique apparel designs for Greek organizations, and HBCUs
What is the typical turnaround time for custom orders
Our standard processing time varies based on order complexity and size, typically ranging from 4-7 days up to 2 weeks. We always strive to meet customer timelines and communicate expected delivery dates. If you need an item quicker please send us an email at shopluxecrated@gmail.com prior to ordering.
Can I order custom designs in bulk?
Yes, we welcome bulk orders for chapters. Special pricing and options are available for large quantities.
What customization options do you provide?
We offer a range of customization choices, including puff prints, embroidery, heat transfer vinyl (HTV), and direct-to-garment (DTG) printing.
Do you create designs for non-Greek organizations?
At this we have decided to restrict our designs to just Greek Organizations and HBCUs. We love doing it for the culture.
What payment methods do you accept?
We accept various payment options including credit/debit cards, PayPal, and other digital payment methods for convenience.
Can you help our chapter create a design from scratch?
Yes, we love helping chapters bring their vision to life.
Do you ship internationally?
Currently, we ship within the USA only
What is your return/exchange policy?
We stand behind our products and will offer an exchange if you are not completely satisfied. If there is an issue with your order, please contact us within 48 hours upon receipt to resolve it.
Custom Order Process
Step 1- Custom Design Request & Design Fee
A non-refundable $35 design fee is required to begin any custom design. This fee covers the
creative time and resources used to bring your concept to life. Once paid, we will create and
send you a mockup of your design. If you move forward with an order, this $35 will be credited toward your total.
If your design is not one we can accommodate, we’ll notify you before proceeding.
Sample Order (Optional)
You may proceed directly to a full order based on the mockup, or request a sample item first.
• An invoice will be sent for one sample item, based on your approved mockup.
• Sample pricing ranges from $75 to $150, depending on the product type and
customization.
• Production begins only after full payment is received.
• This allows you to see and feel the item before committing to a full group or team order.
Full Order Confirmation
We will send a custom spreadsheet for you to complete with all personalization details
(e.g., names, ship names, numbers, etc.).
Once the spreadsheet is submitted, a final invoice will be sent based on your total
quantity and customization needs
Production & Delivery
Production will begin once full payment is received.
• We will provide estimated turnaround times and shipping updates.
• Timelines may vary based on item complexity and order size.
• If you choose to proceed with a full order without first ordering a sample, you do so at
your own discretion. Luxe Crafted Studio will fulfill the order based on the approved mockup and assumes no liability for dissatisfaction that could have been identified through a sample.